Privacy Policy

1. Introduction

Great Sutton Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

Great Sutton Limited is the data controller for the purposes of data protection law.

Company name: Great Sutton Limited
Registered office: ✱Great Sutton Limited Old Chester Road, Great Sutton, Ellesmere Port, England, CH66 3NZ
Company number: ✱10899906
Email: ✱james.duckers@greatsuttonhealthandwellbeingvillage.co.uk 

If you have any questions about this Privacy Policy or how your data is handled, you may contact us using the details above.

3. What Personal Data We Collect

We may collect and process the following types of personal data:

a) Information you provide to us

This includes:

• Name
• Email address
• Telephone number
• Organisation or group name (where applicable)
• Details provided via contact forms, booking enquiries, or email correspondence

b) Automatically collected information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the site
• Referring website

This information is collected using cookies and similar technologies.

4. How We Use Personal Data

We use personal data for the following purposes:

• To respond to enquiries and messages
• To administer bookings or requests for use of facilities
• To operate, maintain, and improve our website
• To ensure website security
• To comply with legal or regulatory obligations

We do not use personal data for automated decision‑making or profiling.

5. Lawful Basis for Processing

We rely on one or more of the following lawful bases under UK GDPR:

• Consent – where you have actively provided information (e.g. completing a form)
• Legitimate interests – to operate our website and communicate with users
• Legal obligation – where processing is required by law

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

Personal data is stored securely and only accessed by authorised individuals where necessary for legitimate business purposes.

7. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

When personal data is no longer required, it is securely deleted or anonymised.

8. Sharing of Personal Data

We do not sell or rent personal data to third parties.

We may share personal data only where necessary:

• With service providers who support website hosting or IT services
• To comply with legal or regulatory requirements

Any third parties engaged are required to handle data securely and in line with data protection law.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of personal data (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability (where applicable)

You may exercise these rights by contacting us using the details in Section 2.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We encourage you to contact us first so we can address any concerns directly.

11. Cookies

Our website may use cookies to improve functionality and user experience. Cookies are small text files placed on your device.

Further details about the cookies we use and how to manage them can be found in our Cookie Policy.

12. External Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of third‑party sites. We encourage users to read the privacy policies of any external websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be published on this page and take effect immediately.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal data is used, please contact:

Great Sutton Limited
Email: ✱james.duckers@greatsuttonhealthandwellbeingvillage.co.uk